Guest Guide

Department Heads and Contact Information

The following are the key department heads within the hotel, along with their contact information for assistance and follow-up purposes.

Maintenance:

Name: John Berlin

Email: maintenance@hotelpontchartrain.com

Front Desk / Reception:

Name: Latasa Daley

Email: rdmanager@hotelpontchartrain.com

Housekeeping:

Name: Brandy Wallace

Email: dirhousekeeping@hotelpontchartrain.com

IT / Systems:

Name: JM Mendez

Email: j.mendez@thycollection.com

Food & Beverage:

Name: Andrea Hornyak

Email: fbdirector@hotelpontchartrain.com

Security:

Name: Robert Webster

Email: robert.webster@hotelpontchartrain.com

Sales:

Name: Bill Aprill

Email: dos@hotelpontchartrain.com

What is Hotel Pontchartrain?

Hotel Pontchartrain is a landmark, full-service hotel located in the heart of downtown Detroit, with a strong connection to the city’s historical foundation. Built on the site of the original Fort Pontchartrain, the location where Detroit was first established, the hotel represents an important piece of the city’s identity and evolution.

Over time, it has transitioned from a historically significant site into a modern hospitality destination that reflects both heritage and functionality. Its structure, scale, and location position it as a central point within the urban landscape, offering guests not only accommodation, but also a sense of place within Detroit’s cultural and historical context.

The hotel operates as a large, service-oriented property designed to meet a wide range of guest needs while maintaining its connection to the city’s origins.

What is the history of the hotel?

Hotel Pontchartrain is built on a site of significant historical importance, directly connected to the origins of the city of Detroit. The location traces back to Fort Pontchartrain du Détroit, established in 1701 by Antoine de la Mothe Cadillac, marking the founding of the city. This historical foundation gives the property a unique identity that goes beyond its role as a hotel.

Over time, the site evolved alongside the growth of Detroit, transitioning from its early colonial beginnings into a modern urban environment. The current hotel structure reflects this evolution, representing a shift from historical landmark to contemporary hospitality destination while still preserving its connection to the city’s past.

Throughout its development, the property has remained closely tied to Detroit’s transformation as a center of industry, business, and culture. Today, Hotel Pontchartrain stands as a reflection of that progression, offering guests a stay that is not only functional and comfortable, but also connected to the historical narrative of the city.

This combination of historical significance and modern operation reinforces the hotel’s identity as a place where guests can experience both the legacy and the present-day energy of Detroit.

What type of experience does the hotel offer?

The hotel offers a structured and dependable full-service experience, designed to provide guests with comfort, efficiency, and ease throughout their stay. The experience is centered around functionality, ensuring that guests have access to essential services, well-maintained spaces, and responsive support when needed.

It prioritizes a seamless flow between different moments of the stay (arrival, rest, work, dining, and departure) allowing guests to navigate their visit without unnecessary complications. This makes the experience especially valuable for guests with defined schedules or specific travel purposes.

While the experience is primarily practical, it is complemented by elements such as city views, dining options, and shared spaces that enhance the overall stay without adding complexity.

What makes this hotel different from others in the city?

Hotel Pontchartrain differentiates itself through a combination of location, capacity, and functional versatility. Situated in Detroit’s financial district, the hotel provides immediate proximity to corporate offices, event venues, and key points of interest, making it especially convenient for business-related travel.

In addition, its position allows for panoramic views of the Detroit skyline and the river, which adds a distinctive visual element to the guest experience. This contributes to both the ambiance of the stay and the appeal of its dining and event spaces.

Unlike smaller or more specialized properties, the hotel offers extensive infrastructure, including a large number of meeting rooms and flexible event spaces capable of hosting a wide variety of functions, from corporate meetings to large-scale events.

What kind of guest is this hotel designed for?

The hotel is designed to accommodate a broad and diverse guest profile, with a primary focus on business travelers, corporate groups, and event attendees who require convenience and efficiency. Its location within the financial district and its proximity to convention and event venues make it particularly suitable for guests with structured itineraries.

At the same time, the hotel also serves leisure travelers who prefer to stay in a central location that provides easy access to Detroit’s main attractions, dining areas, and cultural sites. This dual appeal allows the hotel to maintain a balanced guest mix.

Overall, the property is ideal for guests who prioritize accessibility, functionality, and a reliable service environment, as well as those who value having multiple services and amenities available within a single location.

What is the personality or tone of the hotel?

Hotel Pontchartrain’s personality can be described as professional, welcoming, and service-oriented. The tone of communication is respectful and attentive, focused on providing clear, helpful, and efficient responses to guest needs. Every interaction is expected to reflect a sense of courtesy and readiness to assist, ensuring that guests feel acknowledged and well supported at all times.

The hotel maintains a balance between formality and approachability, allowing guests to experience a level of service that is both polished and comfortable. Communication should feel structured and reliable, while still being warm enough to create a positive and approachable atmosphere. This balance is especially important given the hotel’s diverse guest profile, which includes both business and leisure travelers.

Additionally, the service approach emphasizes consistency across all departments, ensuring that guests receive the same level of attention and professionalism regardless of the point of contact. Staff communication is expected to be solution-oriented, prioritizing clarity, efficiency, and follow-through when addressing guest requests or concerns.

How to get to the hotel (map / references):

The hotel is located in downtown Detroit, within the financial district and in close proximity to the Detroit River, making it a central and well-connected point within the city. Its location provides convenient access to major highways and key avenues, allowing for straightforward arrival by car from different parts of the metropolitan area.

In addition to its accessibility by vehicle, the hotel is situated near important business centers, event venues, and local attractions, which makes it easy for guests to navigate the surrounding area once they arrive. Its central positioning also allows for walkable access to selected nearby points of interest, depending on the guest’s itinerary.

For navigation purposes, guests can use the hotel name or full address on digital map platforms to obtain real-time directions and estimated travel times based on traffic conditions.

What is the check-in and check-out time?:

Standard check-in time begins at 3:00 p.m., allowing the hotel sufficient time to prepare rooms and ensure they meet quality and cleanliness standards prior to guest arrival. Check-out is scheduled for 11:00 a.m., which supports operational efficiency for housekeeping and room turnover.

Guests are encouraged to plan their arrival and departure accordingly to ensure a smooth transition. If additional time is needed outside of these standard hours, options such as early check-in or late check-out may be available upon request, depending on occupancy levels and operational capacity at the time.

Is there transportation from the airport?:

The hotel does not provide a dedicated airport shuttle service. However, guests have access to multiple transportation alternatives from the airport, including taxis, rideshare platforms such as Uber and Lyft, and private transportation services.

These options offer flexibility in terms of travel time, comfort, and cost, allowing guests to select the service that best suits their preferences. Travel time may vary depending on traffic conditions, so guests are advised to plan accordingly, especially during peak hours.

Can early check-in be requested?:

Early check-in requests are accepted and subject to room availability at the time of arrival. While the hotel makes every effort to accommodate guests arriving before standard check-in time, this cannot be guaranteed in advance due to ongoing room preparation and occupancy levels.

Depending on the requested arrival time, additional charges may apply. Guests are encouraged to notify the hotel in advance of their arrival plans to increase the likelihood of accommodation and to receive guidance on available options.

What documents are required for check-in?:

At the time of check-in, guests are required to present a valid government-issued photo identification, along with a credit or debit card registered under the same name as the reservation. This process ensures proper verification and helps maintain security standards within the property.

The provided card may also be used to authorize incidental charges during the stay. Guests are advised to ensure that both the identification and payment method are available upon arrival to avoid delays during the check-in process.

Can payment be made in cash or card?:

The hotel accepts major credit and debit cards as the primary and required methods of payment. A valid card must be presented at check-in to guarantee the reservation and cover any incidental charges during the stay.

Cash payments are not accepted as a form of payment for reservations or guest stays. Guests are encouraged to ensure that their card is available and authorized prior to arrival in order to facilitate a smooth and efficient check-in process.

Does the hotel offer parking upon arrival?:

Yes, the hotel offers valet parking services for guests arriving by car, providing a convenient and assisted arrival experience. Upon arrival, guests may leave their vehicle with the valet staff, who will handle parking and vehicle retrieval as needed throughout the stay.

Parking availability is subject to capacity and may vary depending on hotel occupancy or scheduled events. Guests are encouraged to confirm current rates and availability prior to arrival or during the check-in process.

Since the hotel operates exclusively through valet service, self-parking is not available on-site.

Can luggage be stored before check-in?:

Yes, the hotel offers luggage storage services for guests who arrive prior to check-in time. This allows guests to securely store their belongings while they wait for their room to become available.

This service is particularly useful for guests who wish to explore the surrounding area, attend meetings, or make use of nearby facilities without carrying their luggage. Availability may depend on operational capacity, so guests are advised to confirm with the front desk upon arrival.

Which area of the city is the hotel located in?:

The hotel is located in downtown Detroit, specifically within the financial district, one of the city’s most central and well-connected areas. This location places guests in close proximity to major corporate offices, convention spaces, and key business hubs, making it especially convenient for professional travel.

In addition to its business-oriented surroundings, the area also provides access to cultural attractions, dining options, and entertainment venues. Its position near the Detroit River adds to the appeal, offering both scenic views and proximity to walkable public spaces.

Overall, the hotel’s location allows guests to easily move between work, leisure, and city exploration, making it a strategic base for a variety of travel purposes.

Is the area noisy or quiet?:

The surrounding area can be described as moderately active, with activity levels that vary depending on the time of day and scheduled events in the city. During business hours, the district tends to be more dynamic due to corporate activity and general city movement.

In the evenings and on weekends, the atmosphere may shift depending on nearby events, nightlife, or local attractions, which can occasionally increase noise levels in certain areas. However, it is not typically considered a high-noise environment compared to more entertainment-focused districts.

Guests should expect standard urban sounds, such as traffic and city activity, while still being able to enjoy a generally comfortable and manageable environment for rest and relaxation.

Nearby Guide

Museums and historical sites:

Showcases the history and development of Detroit through interactive exhibits and local artifacts, offering a comprehensive overview of the city’s cultural and industrial evolution.

Distance: 10–15 minutes by car

Location: Detroit Historical Museum

Detroit Institute of Arts: One of the most important art museums in the United States, featuring over 65,000 works, including renowned international and American collections.

Distance: 10–15 minutes by car

Location: Detroit Institute of Arts

Museum of Contemporary Art Detroit (MOCAD): A contemporary and experimental art space focused on modern exhibitions, innovative projects, and emerging artists.

Distance: 10–15 minutes by car

Location: Museum of Contemporary Art Detroit

Attractions:

Detroit Riverwalk: A scenic waterfront promenade ideal for walking, relaxing, and enjoying views of the Detroit River, with access to public spaces and recreational areas.

Distance: Walking distance

Location: Along the Detroit River, Downtown Detroit

Huntington Place Convention Center: A major venue for conventions, exhibitions, and large-scale events, frequently hosting business and industry gatherings.

Distance: Walking distance

Location: Huntington Place

Campus Martius Park: A central public square known for its seasonal activities, events, and nearby dining options, serving as a key gathering point in the city.

Distance: 5–10 minutes walking

Location: Campus Martius Park

Comerica Park: Home of the Detroit Tigers baseball team, offering live games, events, and occasional stadium tours.

Distance: 5–10 minutes by car / approximately 20 minutes walking

Location: Comerica Park

Sports & Entertainment:

Little Caesars Arena: Home to major concerts, live entertainment events, and professional sports, including Detroit Red Wings hockey and Detroit Pistons basketball games. The venue is one of the city’s premier destinations for entertainment throughout the year.

Distance: 10–15 minutes by car

Locations: Little Caesars Arena

Ford Field: Home of the Detroit Lions football team and a venue for major sporting events, concerts, and special events. It is one of Detroit’s most recognizable landmarks and a popular destination for visitors attending NFL games.

Distance: 10 minutes by car

Locations: Ford Field

Universities:

Wayne State University: A large public research university recognized for its academic programs, research initiatives, and urban campus environment.

Distance: 10–15 minutes by car

Location: Wayne State University

University of Detroit Mercy: A private university known for its programs in business, law, and health sciences, with a strong academic reputation in the region.

Distance: Approximately 20 minutes by car

Location: University of Detroit Mercy

Shopping Centers:

The Somerset Collection: An upscale shopping destination featuring international luxury brands, designer stores, and high-end retail experiences.

Distance: 25–30 minutes by car

Location: Somerset Collection

Fairlane Town Center:A large shopping mall offering a wide variety of stores, restaurants, and services, suitable for general shopping needs.

Distance: 15–20 minutes by car

Location: Fairlane Town Center

Downtown retail area: A walkable shopping area with a mix of boutiques, local shops, and retail stores, offering a more urban and accessible shopping experience.

Distance: Walking distance / varies by location

Location: Woodward Ave

Can the hotel request a taxi?:

Yes, the hotel can assist in arranging taxi services through trusted third-party providers upon request. Guests may contact the front desk at any time to coordinate transportation, whether for immediate departure or scheduled pick-up.

This service provides an additional level of convenience for guests who prefer a more traditional transportation option or require assistance coordinating their travel plans. Availability and estimated arrival times may vary depending on demand and time of day.

Does the hotel offer private transportation?:

The hotel does not operate its own private transportation service. However, guests have access to a variety of alternative options, including taxis, rideshare platforms, and private transportation providers available in the area.

These services allow guests to select the type of transportation that best suits their preferences in terms of comfort, cost, and scheduling. For guests requiring more personalized or pre-arranged transportation, private services can typically be coordinated independently or with assistance from the front desk.

Is it easy to get Uber or Lyft?:

Yes, rideshare services such as Uber and Lyft are widely available in the area and can be accessed at most times throughout the day. Due to the hotel’s central location in downtown Detroit, wait times are generally short, particularly during standard travel hours.

Guests can easily request a ride through their mobile devices, making it a convenient and flexible option for both short and long-distance travel. Availability may fluctuate during peak hours, major events, or late at night, so guests are encouraged to plan accordingly when needed.

Is public transportation available nearby?

Public transportation options are available near the hotel, providing an accessible alternative for getting around the city. Due to the hotel’s central location in downtown Detroit, guests can find bus routes and transit stops within a reasonable distance.

Additionally, the area is served by the Detroit People Mover, an elevated rail system that operates in a loop around downtown, offering convenient access to key points of interest, business districts, and entertainment venues. This can be a practical option for short-distance travel within the downtown area.

While public transportation is available, guests should consider schedules and routes in advance, as frequency and coverage may vary depending on the time of day. For more flexibility, many guests choose to combine public transit with rideshare or taxi services.

Is it easy to walk around the hotel?:

Yes, the hotel is located in downtown Detroit, an area that is generally considered walkable, with well-defined sidewalks and pedestrian access throughout the surrounding streets. The urban layout allows guests to move comfortably between nearby locations without the need for transportation, particularly within the central district.

The area is designed to support both business and leisure activity, with accessible routes connecting key points such as office buildings, public spaces, and dining options. While most routes are convenient for short to moderate distances, guests should remain aware of typical city conditions, including traffic and weather, when planning longer walks.

What places can be visited on foot?:

Guests can easily access several nearby attractions on foot, making it convenient to explore the immediate surroundings of the hotel. Within walking distance, guests will find the Detroit Riverwalk, a popular waterfront area ideal for walking and relaxation, as well as Huntington Place Convention Center, which frequently hosts major events and conferences.

Campus Martius Park is also located nearby and serves as a central gathering point with seasonal activities, public events, and dining options. In addition, guests can explore various restaurants, cafés, and retail areas located throughout downtown Detroit, particularly along main streets and surrounding avenues.

These options allow guests to experience the city in a more flexible and accessible way without relying on transportation for short-distance activities.

What should be done if the key card does not work?:

If the key card does not function properly, guests are advised to visit the front desk for immediate assistance. The staff will verify the reservation details and reprogram or replace the card as needed to restore access.

In some cases, the issue may be caused by the card being demagnetized or deactivated, which can occur when it is stored near electronic devices or magnets. For this reason, guests are encouraged to handle and store their key cards carefully during their stay.

How many key cards are provided per room?:

Up to four key cards may be provided per room, depending on the number of registered occupants and guest needs. This allows greater flexibility for guests sharing the room, particularly when different schedules or independent access are required during the stay.

Additional key cards can be requested directly at the front desk, where hotel staff will verify the reservation details before issuing them. For security purposes, all key cards are individually programmed for the assigned room and specific stay dates.

Guests are encouraged to keep their key cards secure and avoid sharing them with unauthorized individuals in order to maintain proper access control and room security.

How can the door be manually secured from the inside?:

The room door can be manually secured from the inside using the built-in door lock or safety latch. These features provide an additional layer of protection by allowing guests to restrict access even if someone attempts to enter using a key card.

Using these security mechanisms is recommended while inside the room, particularly during rest periods or overnight stays. They are designed to enhance both privacy and personal safety, giving guests greater control over their in-room environment.

Is a key card required to activate electricity?:

No, a key card is not required to activate the electrical system in the room. Power remains available at all times, regardless of whether the guest is present, allowing continuous use of outlets, lighting, and electronic devices.

This setup is especially convenient for guests who need to charge devices, keep electronics powered, or maintain equipment running while they are outside the room. It eliminates the need to reconfigure devices upon returning.

Type of power outlets available:

Rooms are equipped with standard U.S. power outlets (Type A and Type B), which are compatible with most devices designed for use in North America. These outlets are distributed throughout the room, including near bedside tables and work areas, to facilitate convenient access for charging and daily use.

Guests traveling from other regions may need compatible plug adapters to connect their devices, depending on their country of origin and equipment specifications.

Are USB ports available?:

Yes, each room includes at least two USB ports, allowing guests to charge mobile devices directly without requiring a separate power adapter. This feature supports modern travel needs and simplifies device charging for smartphones, tablets, and other electronics.

USB ports are generally positioned in accessible locations, such as near the bed or desk, making them convenient for use during both rest and work periods.

Standard voltage:

The standard voltage throughout the hotel is 110–120 volts, which aligns with the electrical system used across the United States. This voltage is suitable for most North American appliances and electronics.

Guests traveling internationally should verify that their devices are compatible with this voltage range. If not, the use of a voltage converter may be necessary to avoid potential damage to personal electronics.

Are adapters available upon request?:

Adapters are not provided by the hotel. Guests who require plug or voltage adapters are encouraged to bring their own to ensure compatibility with the available outlets and electrical system.

This is particularly important for international travelers, as device requirements may vary significantly depending on the country of origin. Planning in advance will help ensure a smooth and uninterrupted use of electronic devices during the stay.

Hot Water System Type:

The hotel operates a standard centralized hot water system designed to provide consistent and reliable service across all guest rooms. This system is maintained to ensure a steady supply of hot water under normal operating conditions.

Regular maintenance is carried out to support functionality and minimize potential disruptions, allowing guests to use bathroom facilities comfortably at any time during their stay.

Estimated Activation Time:

Hot water is generally available immediately upon use, allowing guests to access it without waiting for extended periods. In some cases, a brief adjustment of the faucet may be needed to reach the desired temperature.

This quick response is intended to provide convenience and efficiency, particularly during peak usage times such as mornings and evenings.

Water Pressure Level:

Water pressure in guest rooms is generally maintained at a good and stable level, supporting comfortable use of showers, sinks, and other bathroom fixtures.

The system is designed to deliver a consistent flow; however, minor variations may occur depending on overall hotel occupancy and simultaneous usage in different areas of the property.

What should be done if there is no hot water?:

If hot water is not available, guests are encouraged to contact or visit the front desk for immediate assistance. The hotel team will promptly notify the maintenance department to assess and resolve the issue as quickly as possible.

Providing the room number and a brief description of the situation will help ensure a faster and more efficient response.

Maintenance Availability:

Maintenance services are available 24 hours a day to address any issues related to plumbing, water systems, or bathroom facilities.

This continuous availability allows the hotel to respond promptly to guest requests and ensure that any inconvenience is handled with minimal delay, regardless of the time of day.

Water-Saving Policy:

The hotel does not currently operate a formal water-saving policy. However, standard operational practices aim to ensure efficient water usage and proper system maintenance.

Guests who wish to contribute to sustainability efforts are encouraged to use water responsibly during their stay.

Included Amenities:

Guest bathrooms are equipped with a selection of standard amenities designed to support comfort and convenience during the stay. These include:

Personal hygiene kit (bathroom amenities)

Lighted mirror for enhanced visibility

Hair dryer

Grab bars in accessible rooms for additional safety

Bathtub seat (in applicable room types)

These amenities are intended to meet the essential needs of guests while providing a functional and comfortable bathroom environment.

Additional Amenities Available Upon Request:

Guests may request additional personal care items through the front desk, depending on availability. Commonly requested items include toothbrushes, toothpaste, and other basic necessities.

This service is designed for guests who may have forgotten personal items or require additional supplies during their stay. Requests are handled promptly to ensure guest convenience.

System Type:

The hotel is equipped with an in-room air conditioning system designed to maintain a comfortable indoor environment throughout the year. This system allows guests to regulate the temperature according to their personal preferences, supporting both cooling and heating functions.

The system is integrated into each guest room to provide consistent climate control, regardless of external weather conditions, ensuring a stable and comfortable stay.

System Control:

The climate system is controlled through a wall-mounted thermostat located within the room. This control panel allows guests to easily adjust temperature settings and switch between available modes.

The thermostat is designed for straightforward use, enabling guests to make adjustments as needed without requiring additional assistance.

How to Adjust Temperature:

Guests can manually adjust the room temperature using the thermostat by selecting their preferred setting within the available range. This allows for a personalized level of comfort based on individual preferences.

It is recommended to allow a short period of time after making adjustments for the system to regulate and reach the desired temperature.

Temperature Range:

The system operates within a temperature range of approximately 65°F to 72°F, providing a balance between cooling and heating options.

This range is designed to accommodate general comfort standards while maintaining energy efficiency and system performance.

This operating range is intended to provide a comfortable environment for most guests while supporting efficient system performance and maintaining overall room comfort throughout the stay.

Heating Mode Available:

Yes, the system includes a heating mode that can be activated through the thermostat when needed. This allows guests to maintain a comfortable indoor temperature during colder weather conditions.

The heating function operates within the same system, ensuring a seamless transition between cooling and heating based on seasonal needs.

Cooling Time:

The exact cooling time may vary depending on the initial room temperature and external conditions. In general, the system begins to regulate the temperature shortly after adjustments are made, with noticeable changes occurring within a few minutes.

For optimal performance, guests are advised to keep the room closed while the system is in operation to allow efficient temperature stabilization.

Cooling performance may vary depending on occupancy, sunlight exposure, and outdoor temperatures. Guests should allow adequate time for the system to reach the selected setting after adjustments are made.

What should be done if the system is not working?:

If the climate control system is not functioning properly, guests are encouraged to contact or visit the front desk for assistance. The hotel team will promptly coordinate with the maintenance department to inspect and resolve the issue.

Providing details such as the room number and a brief description of the problem will help ensure a faster and more effective response. If immediate troubleshooting is required, front desk staff may provide basic guidance while maintenance assistance is being arranged.

Does the system turn off when the window is opened?:

Not applicable. Guest room windows cannot be opened, and therefore do not affect the operation of the climate control system.

This design helps maintain consistent temperature levels within the room and supports the overall efficiency of the system.

Type of TV:

Each guest room is equipped with a flat-screen television designed to provide a functional and accessible entertainment experience. The system offers a combination of cable channels and streaming capabilities, allowing guests to choose between live programming and on-demand content.

The television is strategically placed within the room to ensure comfortable viewing from primary areas such as the bed or seating space, depending on the room layout.

How to Turn On and Use:

The television can be turned on using the remote control provided in the room. Once powered on, guests can navigate through channels, menus, and available features using the directional controls and on-screen interface.

The system is designed to be intuitive; however, guests unfamiliar with the setup may contact the front desk for assistance or guidance on how to access specific features.

How to Change Language:

From the Home Screen, select Settings on the left side of the screen.

Press OK on the remote control.

Select System and press OK.

Select Language and press OK.

Highlight the desired language and press OK to confirm.

Subtitles (Closed Captions):

From the Home Screen, select Settings.

Press OK on the remote control.

Select Accessibility and press OK.

Select Caption Mode and press OK.

Choose the desired caption setting and press OK to apply.

Subtitle availability may vary depending on the channel, program, or streaming platform being viewed.

How to Change Input Source:

From the Home Screen, use the arrow buttons on the remote control to navigate through the available icons.

Locate the desired option, such as Cable TV, Netflix, or another available applications.

Highlight the desired source.

Press OK to access it.

Available applications and input sources may vary depending on room configuration and system updates.

Available Platforms:

Netflix is available on the in-room television, and guests may also access or download additional streaming platforms depending on system capabilities.

This allows guests to customize their entertainment experience and access personal content during their stay.

Is a personal login required?:

Yes, access to streaming platforms requires guests to log in using their personal accounts.

Guests are responsible for managing their login credentials and ensuring they are properly logged out before check-out.

Are user data automatically removed?:

Yes, user data and login credentials are automatically cleared after use or upon check-out.

This feature is designed to protect guest privacy and ensure that personal information is not accessible to future occupants.

What should be done if the television is not working?:

If the television is not functioning properly, guests are encouraged to first check that the device is powered on and that the remote control has working batteries. Verifying that the correct input source is selected may also help resolve common issues.

If the problem persists, guests should contact or visit the front desk for assistance. The hotel team will provide support and, if necessary, coordinate with the maintenance or technical staff to inspect and resolve the issue as quickly as possible.

Providing the room number and a brief description of the problem will help ensure a faster and more effective response.

WiFi

Network Name:

The hotel’s Wi-Fi network is identified as “Wyndham,” allowing guests to easily locate and connect to the internet service upon arrival.

The network is available throughout the property, including guest rooms and most public areas, helping ensure consistent connectivity during the stay.

Password:

No password is required to access the Wi-Fi network. Guests must connect to the network and complete a login process through a web portal by accepting the terms and conditions.

This process is designed to provide secure and controlled access while maintaining ease of use for guests.

Average Speed:

The hotel provides high-speed internet intended to support a variety of online activities, including web browsing, email communication, video streaming, virtual meetings, and remote work requirements. The network is designed to provide reliable connectivity for both leisure and business travelers.

Connection quality may vary depending on the number of users connected to the network, device performance, and overall bandwidth usage at any given time.

Is there a dedicated network for events?:

Yes, a dedicated Wi-Fi network can be arranged for events upon request. This option is typically coordinated in advance to ensure stable and reliable connectivity for meetings, conferences, or large gatherings.

Guests or event organizers are encouraged to request this service ahead of time to allow proper setup based on specific technical requirements.

Is it VPN compatible?:

Yes, the Wi-Fi network is compatible with VPN services, allowing guests to securely connect to corporate networks or private systems.

This feature is especially beneficial for business travelers who require a secure connection for work-related activities.

Number of Devices Allowed:

There is no strict limit on the number of devices that can be connected per room, allowing guests to use multiple personal and professional devices simultaneously.

This flexibility enables guests to connect smartphones, tablets, laptops, and other devices without requiring separate access credentials. However, overall performance may be influenced by the total number of connected devices across the property.

Procedure if connection fails:

If guests experience connectivity issues, they are encouraged to reconnect to the network and confirm that the terms and conditions have been properly accepted. They may also try forgetting the network and joining again if the connection does not establish correctly.

If the issue continues after these steps, a contact number is available on the Wi-Fi login page for direct technical assistance. Guests may also contact the front desk, who can provide additional guidance or help coordinate support.

Technical Support (extension):

A technical support phone number is displayed on the Wi-Fi login page, allowing guests to receive assistance directly from the internet service provider in case of connectivity issues.

The support team can assist with login difficulties, connection interruptions, device compatibility questions, and general network troubleshooting to help restore access as quickly as possible.

How to Contact the Front Desk:

Guests can contact the front desk at any time by dialing “0” from the in-room telephone. This direct line connects guests with the reception team for assistance with requests, inquiries, or support during their stay.

The front desk operates 24 hours a day, ensuring that guests can receive help at any time, whether for general information, service coordination, or issue resolution. This makes it the primary point of contact for most guest needs throughout the stay.

How to Call Another Room:

To contact another guest room, simply dial the room number directly from the in-room telephone. This allows for quick and convenient communication between guests staying within the hotel.

Guests are encouraged to ensure they have the correct room number before placing the call, as calls are routed internally through the hotel’s phone system. Internal room-to-room communication is intended to provide an efficient way for guests traveling together to stay connected during their stay.

How to Make Local Calls:

To place a local call, guests must first dial “9” to access an outside line, followed by the desired phone number. This system allows guests to connect with external contacts such as restaurants, businesses, or local services.

Local calling is provided as a convenient communication option for guests who may need to coordinate plans, confirm reservations, or contact organizations within the surrounding areas.

How to Make International Calls:

International calls are not available through the in-room telephone system. Guests who need to make international calls are encouraged to use alternative options such as mobile phones, internet-based calling services, or communication apps.

The hotel’s Wi-Fi network supports these alternatives, allowing guests to communicate with international contacts through a variety of digital platforms and messaging services.

Call Charges:

All internal calls, including those made to the front desk and between guest rooms, as well as local external calls, are provided free of charge.

This allows guests to use the telephone system for basic communication needs without incurring additional costs during their stay.

International Call Cost per Minute:

Not applicable. Since international calling is not supported through the hotel’s telephone system, no per-minute charges apply.

Guests requiring international communication are advised to use personal mobile devices, internet-based calling platforms, or messaging applications as an alternative.

Safety Systems

Smoke detector:

Each guest room is equipped with a smoke detector designed to identify the presence of smoke and provide early warning in the event of a potential fire emergency. These devices are integrated into the hotel’s overall life-safety system and are regularly inspected and maintained to ensure proper functionality.

The smoke detector operates automatically and does not require any action from the guests. Guests should never tamper with, cover, or disable the device. If the detector is activated unexpectedly or appears to be malfunctioning, guests should contact the front desk immediately for assistance and further instructions.

Fire Alarm:

The hotel is equipped with a centralized fire alarm system that serves guest rooms, meeting areas, public spaces, and operational areas throughout the property. This system is designed to provide rapid notification in the event of an emergency and support a coordinated evacuation process when necessary.

If the fire alarm is activated, guests should remain calm, follow posted evacuation routes, and proceed to the nearest designated emergency exit. Elevators should not be used during a fire emergency. Guests requiring mobility assistance should contact hotel staff or the front desk for guidance whenever possible.

Hotel staff and emergency responders will provide instructions during an alarm event, and guests should wait for official authorization before re-entering the building.

Safe (In-Room Safe):

How to Program It:

Each room includes an in-room safe for the secure storage of personal belongings such as passports, electronics, travel documents, and other valuables. To use the safe, guests should follow the instructions provided on the device, typically by entering a 4-digit personal code and confirming it using the “#” key.

Once programmed, the safe can be opened using the same code. Guests are encouraged to select a code that is easy for them to remember while remaining difficult for others to guess.

What should be done if the safe is locked or malfunctioning?:

If the safe becomes locked, unresponsive, or does not open with the programmed code, guests should contact or visit the front desk for assistance. The hotel team will coordinate with authorized personnel to inspect the safe and resolve the issue as quickly as possible.

Providing the room number and a brief explanation of the situation will help facilitate a faster response and allow staff to verify access requirements when necessary.

Hotel Policy:

In cases where the safe cannot be opened by the guest, authorized hotel staff may access it using specialized equipment or override procedures. Access is only granted after verifying the identity of the registered guest to help protect personal belongings and maintain security standards.

This policy is intended to safeguard both guests and the hotel while ensuring that access to stored items remains properly controlled and documented when required.

Hotel Liability:

While the in-room safe is provided as a secure storage option, the hotel assumes no responsibility for items stored inside. Guests are encouraged to take reasonable precautions when storing valuables and to confirm that the safe is properly locked before leaving the room.

For items of exceptional value, guests may wish to inquire with the front desk regarding additional security recommendations or available alternatives.

Room Categories

The hotel offers a selection of room categories designed to accommodate different guest needs, ranging from standard accommodations to more spacious suite options. Each category is configured to provide comfort, functionality, and an appropriate layout depending on the type of stay.

Deluxe Rooms:

Designed for comfort and practicality, ideal for both short and extended stays.

Double Beds Deluxe: Features two beds, suitable for multiple occupants or guests traveling together.

One King Bed Deluxe: Includes one king-size bed, ideal for individual travelers or couples seeking additional space.

Suites:

Designed to provide additional space and enhanced comfort, suitable for longer stays or guests who prefer a more spacious layout.

One King Bed Suite: Features a king-size bed along with a more spacious and flexible room configuration. Following the hotel renovation, these suites now offer king beds and this updated configuration should be reflected across all platforms and materials.

One King Master Suite: Includes a king-size bed and expanded living space, providing a higher level of comfort and privacy.

Each room category is designed to ensure a consistent level of quality while offering variations in space and layout to suit different preferences.

General Amenities (available in all rooms)

All guest rooms are equipped with essential amenities designed to provide comfort and convenience throughout the stay, supporting both business and leisure needs.

Key features include air conditioning, cable television, a coffee/tea maker, and a desk with an ergonomic chair, allowing guests to rest, work, or relax within the room. A telephone is also available for direct communication with hotel services.

Additional amenities include a mini refrigerator, iron and ironing board, and a selection of pillows (feather or foam) to accommodate different preferences. Rooms are also equipped with basic lighting, disposable cups, and a data port to support connectivity needs.

Electrical adapters may be requested at the front desk if needed. All rooms are non-smoking and non-vaping, ensuring a clean, comfortable, and smoke-free environment for all guests. Suites additionally include a seating area for added space and functionality.

Minibar

The hotel does not offer minibar products or in-room minibar service. Guest rooms are not stocked with beverages, snacks, or minibar items that require consumption tracking or automatic charges.

As minibar service is not available at this property, procedures related to minibar inventory, consumption charges, product replenishment, or minibar clearing do not apply.

Guests seeking food, beverages, or quick snack options may visit the hotel's dining outlets or explore nearby convenience stores, restaurants, and retail locations located throughout the downtown Detroit area.

Cleaning Schedule:

Housekeeping services begin at approximately 8:00 a.m. and continue throughout the day, depending on room occupancy and operational flow. Rooms are serviced according to availability and priority, ensuring that cleanliness standards are consistently maintained.

Guests may experience variations in service timing based on overall hotel activity, but the housekeeping team works to ensure that all rooms are attended to in a timely and efficient manner.

How to Request Immediate Cleaning:

Guests who require immediate or additional cleaning services may request assistance through the front desk. Requests are handled based on availability and current housekeeping operations.

This option is particularly useful for guests who may need service outside the standard cleaning schedule or who require additional attention during their stay. The hotel will make every reasonable effort to accommodate these requests as promptly as possible.

Turndown Service:

Turndown service is not available at this property. Guest rooms are serviced through the standard housekeeping program, which is designed to maintain cleanliness and comfort throughout the stay.

Guests who require additional housekeeping assistance, extra amenities, or specific room servicing requests may contact the front desk. Requests are accommodated whenever possible, subject to availability and operational conditions.

Bed Linen Change Frequency:

Bed linen changes are available upon request, allowing guests to decide when they would like their linens refreshed based on their personal comfort and length of stay. This flexible approach ensures that guests can maintain their preferred level of cleanliness without unnecessary interruptions to their stay.

Guests staying for multiple nights may request this service at any time by contacting the front desk. Requests are coordinated with the housekeeping team and fulfilled according to availability and operational flow.

For guests with extended stays, this option provides the convenience of maintaining a fresh and comfortable sleeping environment while also allowing them to manage the frequency of service according to their needs.

Towel Policy:

Towel replacement is provided upon request, giving guests the flexibility to choose whether they would like fresh towels or prefer to reuse the ones currently in the room. This approach allows guests to tailor their experience according to their personal preferences and daily routines.

Guests may request towel changes through the front desk or during housekeeping service, depending on their needs. The hotel will ensure that clean towels are provided promptly and efficiently.

This policy also encourages mindful use of resources, allowing guests to participate in more sustainable practices while still maintaining comfort and convenience throughout their stay.

Lost and Found Procedure

When an item is found by a staff member, it is turned over to the security department for proper documentation and safekeeping. All items are handled according to internal procedures to ensure they are stored securely.

Items are typically retained for approximately 30 days, allowing guests sufficient time to report and claim lost belongings. If an item remains unclaimed after this period, it may be donated in accordance with hotel policy, which is carried out periodically.

Guests who have lost an item are encouraged to contact the hotel as soon as possible, providing a detailed description to facilitate identification and recovery.

Promotions and Offers

The hotel offers a variety of promotions and packages designed to enhance both social and corporate experiences. These offers may vary depending on availability and season, and are typically tailored to specific types of events or guest needs.

Upgrade to Diamond Package:

Guests planning a wedding or special celebration may have the opportunity to upgrade from the Windsor package to the Diamond category at no additional cost. This enhancement is designed to elevate the overall event experience, offering additional features and a more refined setup for a memorable occasion.

Planning for Success:

Designed for corporate events and meetings, this package provides a structured solution for business gatherings. Starting at $89 per person, it includes essential amenities and services required to support productive and well-organized events.

*Promotions, packages, and special offers may change throughout the year. Guests interested in current availability, terms, or package details are encouraged to contact the hotel directly for the most up-to-date information.

Wake-Up Call Service

Wake-up call service is available upon request through the front desk. Guests may schedule a call at their preferred time to ensure a timely wake-up, particularly for early departures, business meetings, flights, tours, or other scheduled activities.

This service is managed by hotel staff and is designed to provide a reliable alternative to personal alarms or mobile devices. Guests are encouraged to request the service in advance and confirm the desired wake-up time when making the request.

If additional wake-up assistance is needed, guests may contact the front desk to discuss available options.

Medical Service

The hotel does not offer on-site medical services, a dedicated clinic, or an in-house physician. However, hotel staff are available to assist guests in contacting local medical providers, urgent care facilities, or emergency services when necessary.

In the event of a medical emergency, guests should contact the front desk immediately or dial 911 for emergency assistance. Hotel staff can help coordinate access for emergency responders and provide general support during the situation.

Technical / Maintenance Service

Technical and maintenance support is available through the front desk. Guests experiencing issues within their room, such as equipment malfunctions, electrical concerns, plumbing problems, climate control issues, or other facility-related matters, are encouraged to report them as soon as possible.

The maintenance team works to respond promptly and resolve issues efficiently in order to minimize disruption to the guest experience. Service availability may vary depending on the nature and urgency of the request.

Hotel staff will coordinate with the appropriate department to ensure that reported issues are assessed and addressed as quickly as possible. Guests may be asked to provide a brief description of the problem to assist with troubleshooting and response times.

Laundry Service

Laundry service is available through a third-party provider rather than an on-site hotel facility. This service is intended to offer guests a convenient option for garment care during their stay, particularly for extended visits or business travel.

Laundry service is available Monday through Friday. Items submitted for service are generally returned the following day, provided the request is not made before or during the weekend, as processing times may vary outside standard operating days.

A detailed price list and laundry bag are provided in the guest room to facilitate the service process. Guests are encouraged to follow the provided instructions carefully to ensure proper handling and processing of garments.

What happens if an item is damaged?:

If an item is damaged during the laundry process, guests should report the situation to the front desk as soon as possible so the matter can be reviewed appropriately.

Because the service is operated through a third-party provider, the hotel does not assume liability for damaged items. Any review or resolution may depend on the policies and procedures of the external laundry service provider.

Business Center

A designated business center is available for guests who require a workspace during their stay. This area is designed to support both business and personal productivity needs, offering a convenient environment for work-related tasks.

Guests may use the space for activities such as remote work, document preparation, printing, or accessing a quiet area away from guest rooms and public spaces. The business center is intended to provide added convenience for corporate travelers and guests requiring professional workspace amenities.

The facility serves as an additional resource for guests who may need a dedicated work environment during their visit, helping support productivity while away from home or the office.

Hours: 24 hours

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The hotel features spaces designed to complement the guest experience by offering options for relaxation, physical activity, and leisure. These areas allow guests to enjoy different moments within the same environment, whether to unwind, stay active, or spend time in a more social setting.

Pool, Hot Tub & Sauna

The hotel offers a heated indoor pool, hot tub, and sauna, providing guests with a dedicated space for relaxation and leisure during their stay. These facilities are designed to support both rest and light recreational use, offering a comfortable environment to unwind after a day of activities.

The pool area allows guests to enjoy a calm and controlled setting, while the hot tub and sauna provide additional options for relaxation and recovery. These amenities are suitable for individual use or shared enjoyment, depending on guest preference.

Hours: 10:00 a.m. – 11:00 p.m.

Guests are encouraged to follow posted guidelines and safety instructions to ensure a comfortable and secure experience.

Fitness Center

The hotel features a fully equipped fitness center designed to support guests in maintaining their exercise routines while traveling. The facility includes equipment suitable for cardiovascular exercise, strength training, and general fitness activities.

Its 24-hour availability allows guests to work out according to their own schedules, whether before business meetings, after a day of activities, or during extended stays. The fitness center is intended to provide a convenient and accessible option for guests who prioritize health and wellness during their travels.

Hours: 24 hours

Access: Entry is granted using the guest room key card.

Restaurants and Hours

The hotel offers a variety of dining options designed to accommodate different guest preferences, from full-service meals to quick and convenient alternatives. Each venue provides a distinct experience, allowing guests to choose based on their schedule, dining style, and occasion.

Urban Cellars (Lunch & Dinner):

Urban Cellars offers a contemporary American fusion dining experience, focused on high-quality ingredients and thoughtfully crafted dishes. The restaurant combines modern culinary techniques with a comfortable and inviting atmosphere, making it suitable for both business dining and casual meals.

Its setting and menu make it an ideal option for guests looking for a more complete dining experience within the hotel.

Hours:

Lunch: 11:00 a.m. – 2:00 p.m.

Dinner: 4:00 p.m. – 10:00 p.m.

Menu: Available on-site and in PDF format in the guest information folder.

Tabacchi:

Tabacchi is located in the lobby and provides a convenient grab-and-go concept, offering a selection of food items, snacks, and beverages. This option is designed for guests who prefer quick service or need flexible dining options at any time of the day.

Its self-service format allows guests to access food and beverages easily without the need for reservations or wait times.

Hours:

24 hours (self-service)

Menu: Available on-site and in PDF format in the guest information folder.

Top of the Pontch

Top of the Pontch offers panoramic views of the Detroit skyline, creating a distinctive rooftop experience that combines dining, drinks, and a vibrant social atmosphere. The venue is designed with a modern and elegant style, making it an ideal setting for both casual gatherings and special occasions.

The menu focuses on shareable plates, tapas-style offerings, and beverages, allowing guests to enjoy a relaxed experience while taking in views of the city and surrounding waterfront area. Its elevated location and atmosphere make it one of the hotel's most distinctive food and beverage venues.

Hours:

Wednesday through Saturday: 4:00 p.m. – 10:00 p.m.

Menu: Available on-site and in PDF format in the guest information folder.

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*Due to its popularity and limited operating schedule, guests are encouraged to verify hours of operation and availability directly with the hotel, particularly during special events, private functions, or seasonal programming.

Capacity:

Capacity details for each dining venue are not specified; however, availability may vary depending on the time of day, overall demand, and any scheduled events taking place within the hotel.

During peak hours, such as lunch and dinner service, or during large-scale events, seating availability may be more limited. Guests are encouraged to plan accordingly, especially when visiting during weekends, holidays, or periods of increased occupancy.

For group dining, celebrations, or special occasions, it is recommended to contact the hotel in advance to discuss availability and any potential arrangements that may help accommodate larger parties more comfortably.

Reservation Required:

Reservations are not required for standard dining services, and guests are welcome to visit the restaurants directly. This allows for flexibility and ease of access for both hotel guests and visitors.

However, availability may be limited during peak dining hours, holidays, or when special events are taking place. In such cases, waiting times may vary depending on demand.

For larger groups, special occasions, or guests with specific seating preferences, it is recommended to inquire in advance to ensure a more seamless dining experience.

Cancellation Policy:

A cancellation policy does not apply to regular dining services, as reservations are not typically required. Guests may visit the venues freely without the need for prior booking.

For private events, group reservations, or pre-arranged dining experiences, specific cancellation terms may be provided at the time of booking. These conditions may vary depending on the nature of the event and the services requested.

Guests are encouraged to review any applicable terms when coordinating special arrangements.

Dress Code:

There is no formal dress code required for everyday dining within the hotel’s venues. Guests are welcome to dress comfortably while maintaining an appropriate and respectful appearance suitable for shared public spaces.

The overall atmosphere is designed to be accessible and relaxed, allowing guests to enjoy their dining experience without strict attire requirements.

For special events, private functions, or themed experiences, additional dress guidelines may apply. In such cases, guests will be informed in advance.

Special Dietary Options (e.g., vegan):

Special dietary options, including vegetarian and vegan alternatives, are available upon request. The culinary team makes an effort to accommodate a variety of preferences by adapting menu items when possible.

Guests are encouraged to inform staff of any dietary requirements at the time of ordering to ensure that appropriate options can be provided.

Availability may depend on menu flexibility and ingredient availability at the time of the request, so advance notice is recommended for more specific needs.

Allergy Management:

The hotel can assist with managing food allergies and dietary restrictions upon request. Guests should clearly communicate any allergies to the service staff prior to ordering so that the kitchen team can take the necessary precautions.

Staff will make every reasonable effort to minimize risks and prepare food accordingly; however, due to shared kitchen environments, complete elimination of cross-contact cannot be guaranteed.

For guests with severe allergies, it is recommended to discuss their needs in detail with staff to determine the best available options.

Room Service:

Room service is not available at this property. Guests who wish to dine outside of the restaurant areas are encouraged to visit the hotel's dining venues or explore nearby dining alternatives located throughout downtown Detroit.

Due to the hotel's central location, a variety of restaurants, cafés, and delivery services are available within the surrounding area, providing convenient options for guests seeking meals outside standard restaurant settings.

Guests may also contact the front desk for recommendations, directions, or assistance with locating nearby dining establishments and food delivery services.

Number of Meeting Rooms:

The hotel features 26 meeting rooms, offering over 32,000 square feet of flexible event space. These areas are designed to accommodate a wide range of events, from small meetings to large-scale functions.

All event spaces are non-smoking and many offer views of the river and the city, providing an enhanced setting for both professional and social gatherings. Detailed layouts and specifications can be found in the events manual.

Included Benefits:

Included benefits may vary depending on the type of event, group size, and selected package. These may include basic event setup, access to standard furniture, and support from the events coordination team.

For specific inclusions, guests are encouraged to consult with the sales team, who can provide detailed information based on individual requirements.

Catering Options:

Customized catering services are available for events, allowing menus to be tailored according to the types of gathering, guest preferences, and dietary needs.

Options may range from coffee breaks and light refreshments to full-services meals, depending on the event format.

Wi-Fi for Events:

Internet access is available for events and is designed to support standard connectivity needs such as presentations, communication, and general online use. This service is typically included as part of the event setup, allowing attendees to remain connected throughout the duration of the event.

Depending on the nature of the event, additional configurations may be arranged to better support specific requirements, such as higher bandwidth or more stable connections for large groups. Coordination with the events or technical team in advance is recommended to ensure optimal performance.

Audiovisual Equipment:

Audiovisual equipment is available for rent and is generally provided through approved third-party vendors at an additional cost. This allows for a wide range of technical solutions tailored to the specific needs of each event.

Equipment may include items such as microphones, projectors, screens, sound systems, and lighting setups, depending on availability and requirements. All technical specifications, setup details, and compatibility should be reviewed and confirmed in advance to ensure proper functionality during the event.

Capacity:

The hotel’s event spaces are designed to accommodate a wide range of group sizes, with capacities starting from approximately 10 guests for smaller meetings and extending up to around 500 guests for larger events.

Final capacity will depend on the selected venue and the type of setup required, such as theater-style seating, banquet arrangements, or cocktail-style events. Proper space planning is coordinated with the events team to ensure comfort, safety, and efficient flow during the event.

Permitted Hours:

Event hours may vary depending on the assigned venue, type of event, and overall hotel operations. Scheduling is coordinated in advance with the events or sales teams to ensure availability and proper planning.

Start and end times are established as part of the event agreements, and any adjustments or extensions should be discussed ahead of time to ensure alignment with hotel policies and operational capacity.

Noise Restrictions:

To maintain a comfortable and respectful environment for all guests, excessive noise and loud disturbances are not permitted after 11:00 p.m. This policy applies to guest rooms, hallways, event spaces, and other shared areas within the property.

Guests are expected to keep music, conversations, televisions, and gatherings at a reasonable volume, particularly during nighttime hours. The hotel reserves the right to intervene if noise levels disrupt other guests or interfere with the overall guest experience.

Failure to comply with noise policies may result in warnings or additional action in accordance with hotel procedures.

Quotation Procedure:

All event inquiries, pricing, and booking processes are managed through the hotel’s sales team. Guests or organizers are encouraged to provide key details such as event type, number of attendees, preferred dates, and specific requirements.

Based on this information, the sales team prepares a customized proposal that outlines available spaces, services, and estimated costs. Follow-up coordination may be required to finalize details and confirm the reservation.

Weddings & Social Events

The hotel offers a range of facilities and services designed to host weddings, receptions, and private social events. Event spaces are adaptable to different formats and styles, allowing for both intimate gatherings and large-scale celebrations.

Event Spaces & Capacity:

A variety of venues are available within the property, including ballrooms, terrace areas, and skyline-view spaces. These can be configured for ceremonies, receptions, or cocktail-style events depending on the needs of the client.

Capacity varies by space and setup, generally accommodating events ranging from approximately 40 to 400 guests. This flexibility allows the hotel to host everything from small, private celebrations to larger, more complex events.

Many venues feature views of the Detroit River and skyline, adding a distinctive visual element that enhances the overall atmosphere of each event.

Wedding Packages:

The hotel offers structured wedding packages designed to simplify the planning process while accommodating different budgets and preferences. These packages follow a full-service approach, covering the essential elements required for a complete event experience.

Typical inclusions are:

Plated or buffet-style dinner service

Hors d’oeuvres during cocktail hour

Open bar service (with tiered options)

Cake cutting and service

Coffee and tea station

Standard linens, glassware, and table settings

Dance floor setup

Enhanced packages may also include champagne toasts, late-night food options, and upgraded beverage selections.

Included Benefits & Additional Services:

In addition to core package elements, the hotel provides supporting services that help ensure a smooth planning and execution process. These benefits are designed to enhance both the experience of the couple and the comfort of their guests.

They may include a complimentary suite for the newlyweds, discounted room rates for attendees, and coordination support for logistics such as room blocks, scheduling, and event flow.

Additional Celebrations:

The hotel also offers the possibility of hosting related events such as rehearsal dinners or post-wedding brunches. These can be arranged in different venues within the property and customized based on the style and preferences of the group.

This allows guests to extend their celebration within a single location, simplifying coordination and enhancing convenience.

Catering & Menu Options:

Catering services are fully customizable and can be adapted to match the style of the event. Options include plated or buffet-style service, with a variety of menu selections that may feature multiple entrée options, vegetarian or vegan alternatives, and curated beverage packages.

Additional enhancements such as dessert stations, specialty items, or late-night snacks may also be incorporated depending on the selected package and guest preferences.

Important Policies:

Event planning and execution are subject to hotel policies designed to ensure proper coordination and service quality. All food and beverage services must be provided by the hotel, and final guest counts must be confirmed in advance according to established timelines.

A deposit is required to secure event space, and cancellation terms apply based on the agreement. Additional operational guidelines, including setup timing and décor restrictions, are coordinated directly with the events team to ensure compliance and a seamless event experience.

Number of Parking Spaces:

The hotel offers approximately 120 parking spaces available for guest use. These spaces are intended to accommodate both overnight guests and visitors attending events or meetings within the property.

Availability may vary depending on hotel occupancy, time of day, and scheduled events. During high-demand periods, such as weekends or large functions, parking capacity may be more limited, so guests are encouraged to plan accordingly.

Maximum Height Clearance:

The maximum vehicle height clearance for the parking facility is 7 feet 6 inches. Guests traveling with oversized vehicles, vans, or vehicles equipped with roof racks, cargo carriers, or other height-extending equipment are encouraged to verify clearance requirements prior to arrival.

Vehicles exceeding the maximum height restriction may not be able to access the parking area and may need to seek alternative parking arrangements nearby.

Hours of Operation:

Parking facilities are available 24 hours a day, allowing guests to access their vehicles at any time during their stay.

This continuous availability supports flexible arrival and departure schedules, as well as convenient access for guests attending early or late events.

Rates:

Parking rates are structured as follows:

$45 per night for overnight guests

$20 per day for short-term parking

Rates may be subject to change based on demand, availability, special events, or operational requirements. Guests are encouraged to confirm current pricing upon arrival or during the check-in process.

Parking charges are applied separately from the room rate unless otherwise specified as part of a package, group agreement, or special promotion.

Lost Ticket Procedure:

In the event of a lost parking ticket, guests are required to provide identification to verify ownership of the vehicle and confirm their parking record within the system. Verification typically includes presenting a valid driver’s license along with the vehicle registration.

Once ownership has been confirmed, hotel or parking personnel will assist with the appropriate procedure for vehicle retrieval. Additional verification steps may be required depending on the circumstances and parking records available at the time.

Valet Parking:

The hotel offers valet parking service as the primary parking option for guests and visitors. Upon arrival, vehicles are received by the valet team, who are responsible for parking and retrieving them throughout the guest’s stay.

This service is designed to provide a convenient and streamlined arrival experience, allowing guests to access the property without the need to locate a parking space themselves. Vehicle retrieval requests may be made directly through the valet staff as needed.

Valet personnel are available to assist with arrivals, departures, and vehicle access, helping ensure a smooth parking experience regardless of the length of stay.

Security:

The parking area is monitored through surveillance cameras and supported by on-site personnel available 24 hours a day. These measures are intended to provide a controlled environment and enhance overall safety for both guests and their vehicles.

While the hotel maintains security oversight, guests are encouraged to take standard precautions, such as locking their vehicles, securing personal belongings, and avoiding leaving valuables in plain sight.

Although reasonable security measures are in place, guests remain responsible for items left inside their vehicles during their stay.

Fire Emergency Procedure

In the event of a fire alarm activation, guests should remain calm and immediately evacuate the building using the nearest designated emergency exit. Evacuation routes are posted throughout the hotel and on the emergency information located in guest rooms.

Guests should not use elevators during a fire emergency and should use the designated stairwells when evacuating the building. Guests who require mobility assistance or are unable to use the stairs should notify the front desk or hotel staff immediately for assistance and further instructions.

Once outside, guests should proceed directly to the designated assembly area and remain there while following instructions provided by hotel staff, emergency coordinators, or local emergency responders.

The hotel is equipped with a fire alarm system designed to provide early notification in the event of an emergency. When an alarm is activated, local emergency services are notified, and hotel personnel coordinate evacuation procedures to help ensure guest safety.

Re-entry into the building is only permitted once emergency personnel or the appropriate authorities have confirmed that it is safe to do so.

Severe Weather and Natural Disasters

General Response:

In the event of severe weather or natural disaster, guests should remain calm and follow all instructions provided by hotel staff and local emergency authorities. Emergency announcements may be communicated through the hotel’s public address systems, staff members, or local emergency alerts.

Guests should remain attentive to updates and be prepared to follow evacuation or shelter-in-place instructions if necessary.

Tornado:

In the event of a tornado warning, guests should immediately move to an interior area of the building, away from windows, glass surfaces, and exterior walls. Interior hallways and enclosed spaces provide the safest shelter during severe wind events.

Guests should remain in the designated shelter area until hotel staff or emergency authorities confirm that it is safe to return to normal activities.

Flooding:

If flooding conditions occur or evacuation instructions are issued, guests should follow the guidance provided by hotel staff and emergency responders. Designated evacuation routes should be used when instructed.

Guests should avoid walking or driving through floodwaters, as water depth and conditions may be difficult to determine and can pose significant safety risks.

Blizzard & Winter Storms:

During severe winter weather, guests are encouraged to remain indoors and limit unnecessary travel. Hotel staff will provide updates regarding weather conditions and any operational changes that may affect guest services.

If transportation disruptions occur, guests should remain attentive to hotel communications and follow any safety recommendations provided by local authorities.

Earthquake:

Although earthquakes are uncommon in the area, guests should remain calm if seismic activity occurs. Individuals should move away from windows and objects that could fall, and take cover if possible.

Once the shaking has stopped, guests should follow instructions from hotel staff and emergency personnel regarding evacuation or further safety measures.

Medical Emergency

In the event of a medical emergency, guests should immediately contact emergency services by dialing 911 and notify the front desk as soon as possible. When requesting assistance, guests should be prepared to provide the nature of the emergency, their location within the hotel, and any relevant details that may help emergency responders locate the individual quickly.

Hotel staff can assist in coordinating access for paramedics and emergency personnel upon arrival. Emergency medical services, including ambulance transportation and first responders, are provided through local emergency agencies.

Where available, hotel personnel may assist with initial emergency coordination while professional medical responders are en route. The hotel maintains emergency response procedures and works closely with local emergency services to help ensure a prompt and effective response when medical assistance is required.

Emergency Exit Locations

Emergency exit routes are posted throughout the hotel and are also displayed on the evacuation map located in each guest room. These maps identify emergency exits, primary and secondary evacuation routes, fire extinguisher locations, and fire alarm pull stations.

Guests are encouraged to familiarize themselves with the nearest emergency exits upon arrival and identify at least two possible evacuation routes whenever possible. In the event of an emergency, guests should follow posted evacuation instructions and directions provided by hotel staff or emergency responders.

Evacuation Procedure

If an evacuation is required guests should remain calm and immediately proceed to the nearest designated exit using the posted evacuation routes. Elevators should not be used during emergencies unless specifically instructed by emergency personnel.

Guests should follow all instructions provided by hotel staff, emergency coordinators, and local authorities. Once outside the building, guests should proceed to the designated assembly area and remain there until it has been confirmed that it is safe to re-enter the property.

Evacuation procedures may be implemented in response to a variety of emergencies, including fire incidents, medical emergencies, bomb threats, severe weather events, extended power outages, or other situations that may require the building to be cleared for safety reasons.

Emergency Contacts

For immediate assistance during an emergency, guests should contact the front desk or dial local emergency services directly.

Emergency Numbers:

Emergency Services: 911

Detroit Fire Department: 313-596-1660

Detroit Police Department: 313-596-1300

Hotel staff are available to assist in coordinating emergency response efforts and directing emergency personnel to the appropriate location within the property when necessary. Guests should not hesitate to seek assistance whenever an emergency situation arises.

Smoking Policy:

The hotel maintains a strict non-smoking policy in all guest rooms and indoor areas to ensure a clean, safe, and comfortable environment for all guests. This policy applies to cigarettes, electronic smoking devices, and any similar products.

Guests who wish to smoke are encouraged to use designated outdoor areas, if available, and to follow all posted guidelines. Any violation of the non-smoking policy may result in additional cleaning or restoration fees, depending on the extent of the cleaning or restoration required.

Evidence of smoking in a non-smoking guest room may result in deep-cleaning charges, regardless of whether visible damage is present. The hotel reserves the right to assess the condition of the room and apply any applicable fees associated with odor removal, specialized cleaning, or restoration services required to return the room to its original condition.

Damage Policy:

Guests are responsible for maintaining the condition of their room and hotel property throughout their stay. Any damage, loss, missing items, excessive cleaning requirements, or policy violations may result in additional charges being applied to the payment method on file.

The hotel reserves the right to assess any reported damage and determine the appropriate cost for repair, replacement, restoration, or additional cleaning. Guests may be held financially responsible for damage caused to guest rooms, furnishings, equipment, or other hotel property.

In cases involving significant or intentional damage, the hotel may apply additional charges and reserves the right to take further action as necessary to protect its property, guests, and staff.

Visitor Policy:

Visitors are permitted in designated public areas of the hotel, such as the lobby or shared spaces. However, access to guest rooms is restricted to registered occupants only, as part of the hotel’s safety and security protocols.

This policy helps ensure controlled access within the property and protects the privacy and comfort of all guests staying at the hotel.

Party Policy:

Parties, gatherings, or events are not allowed in guest rooms. This includes activities that may generate excessive noise, disrupt other guests, or exceed standard room occupancy limits.

The hotel enforces this policy to maintain a calm and respectful environment. In case of non-compliance, the hotel may take appropriate action, which could include warnings, additional charges, or termination of the stay if necessary.

Pet Policy:

Pets are not permitted at the hotel. This policy is in place to maintain hygiene standards and ensure a comfortable environment for all guests, including those with allergies.

Guests traveling with service animals are encouraged to contact the hotel in advance to confirm requirements and any applicable guidelines.

Late Check-Out Policy:

Late check-out may be requested through the front desk and is subject to availability. Approval depends on occupancy levels, housekeeping schedules, and upcoming reservations for the room.

If granted, additional charges may apply based on the length of the extension. Guests are encouraged to request this service in advance to increase the likelihood of availability.

Cancellation Policy:

Reservations must be canceled at least 48 hours prior to the scheduled arrival date to avoid penalties. This policy allows the hotel to manage availability and accommodate other guests effectively.

Cancellations made within the restricted timeframe may result in a charge equivalent to one night’s stay. Guests should review their specific booking conditions, as policies may vary depending on the rate or reservation type.

Billing Policy:

Invoices are not issued automatically and must be requested by the guest. To ensure accurate billing, guests should provide complete information, such as company details or tax requirements, at the time of request.

Billing requests are typically processed during check-out or shortly after departure, and the hotel staff will assist in generating the appropriate documentation as needed.

Guests are encouraged to review their billing information before departure to ensure all charges and invoice details are accurate and complete.

Top Frequently Asked Questions

Based on guest inquiries received by hotel staff, the following are among the most frequently asked questions during the stay experience:

What are the available parking options and parking rates?

Does the hotel have a pool, hot tub, or sauna, and what are the operating hours?

Is the fitness center available 24 hours a day?

What dining options are available within the hotel?

How can I connect to the hotel's Wi-Fi network?

These questions are commonly related to guest amenities, transportation, recreation, and connectivity services, which are among the most frequently requested topics throughout the guest journey.

Top Recurring Complaints

Some recurring guest concerns reported over time are generally related to maintenance, room functionality, communication, and operational aspects of the stay experience. While the hotel continuously works to address these situations and improve service quality, the following are among the most commonly mentioned concerns:

Furniture and certain facilities perceived as outdated or in need of maintenance updates.

Plumbing-related issues, including malfunctioning toilets or slow shower drainage.

Occasional reports of insects within certain areas of the property, primarily cockroaches.

Difficulty reaching hotel staff due to unanswered calls or delayed responses.

Concerns regarding unexpected charges or fees not fully understood by guests.

Excessive noise in outdoor areas located near guest room sections.

Parking fees are perceived as expensive by some guests.

Guest rooms and bathrooms are considered smaller than expected by certain visitors.

Breakfast pricing is perceived as expensive by some guests, particularly those expecting complimentary breakfast options.

Most Common Issues

Some of the most commonly reported operational issues are related to in-room technology and communication response times. While these situations may vary depending on occupancy levels and specific room conditions, the following are among the issues most frequently mentioned by guests:

Television malfunctions, including connectivity problems, streaming access difficulties, remote control issues, or signal interruptions.

Delayed responses when attempting to contact the front desk or hotel staff by phone.

Difficulty reaching certain departments during peak operational hours.

Guests experiencing these situations are encouraged to contact the front desk directly so the hotel staff can provide assistance and coordinate the appropriate support or troubleshooting measures as quickly as possible.

The hotel continuously monitors guest feedback and operational performance in an effort to address recurring concerns and improve the overall guest experience.